Have questions?

Phone: 336-272-0012

Fax: 336-272-4063

Billing Frequently Asked Questions

Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.

  • Surgical Center of Greensboro: facility services (336) 272-0012
  • Gate City Anesthesia: fees for anesthesia services (336) 544-9552
  • SME: fees for crutches, slings, and other orthotic devices (800) 553-6971
  • Your surgeon’s office: his/her fee for performing your surgery
  • Aurora Diagnostics/GPA or Moses Cone Health System: services for tissue specimens removed during surgery requiring further examination
  • Spectrum Lab – bloodwork drawn before or during your surgery
  • IPG – BCBS plans require that implanted devices and certain supplies be processed through
    Implantable Provider Group.
  • An extended home health care service.

What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit. You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery. We accept checks with a valid identification.

When should I expect my first bill?
We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

Do you charge interest?

Are we able to set up a payment plan?
Please contact us in advance if you need to discuss payment options.

What is your credit and payment policy?
Unless arrangements are made in advance, full payment is due during registration on the day of surgery. Elective and cosmetic surgery procedures must be paid in full by your surgery date.

We strongly encourage you to personally contact your insurance company about your upcoming surgery.  It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date.  You may be penalized by your insurance company if you don’t follow your policy guidelines.  You must understand what your benefits cover and how this may affect you financially.

We will submit insurance claims for you.  We may request that your deductible and copay amounts are paid on or before your date of surgery.  You will receive a notice from us regarding the amount to pay.  Self pay accounts are asked to pay the total estimated procedure on or before the date of surgery.